1. Q : Are you a factory or a trading company? A: We are a factory with export license. 2. Q: Can you provide OEM/ODM service? A: Yes. we have professional desigers and engineers provide excellent service. 3. Q: Where is your loading port? A: Shanghai or Ningbo sea port, both near to our factory. 4.Q: How can I get samples? A: We are honored to offer you a small quantity of the free samples, but clients are expected to pay for the courier cost. 5. Q: How do your factory carry out the quality control? A: Skillfull workers take care every details throughout the production and the package process. 6. Q: What’s your delivery time? A: Delivery time will be 5-25days, depend on the order quantity, we can confirm this information to you when receive order details. 7. Q: What ‘s the sample time? A: Usually is 2-3days. if need to OEM produce, the time will be longer. 8. Q: What’s the package of your products? A: Each product will be packed into a gift box, then into strong export carton. 9. Q: How to proceed an order for crystal product? A: Firstly, let us know your requirements or application; Secondly, We quote according to your requirements or our suggestions; Thirdly , customer confirms the samples and places deposit for formal order; Finally, we arrange the production. 10.Q: How to deal with the faulty? A: Firstly, Our products are produced in strict quality control system and the defective rate will be less. Secondly, during the guarantee period, we will send new product with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
