ASRS, AS/RS Systems, Automatic Storage Retrieval System for Automatic warehouse

Q1: Are you factory or trading company?

A: We are a Feida Group(600526.SH) company. Our office is located in Hangzhou, and factory is in Yangzhou. We provide great product in customized solution and service.

Q2: Where is your factory located? How can I visit your factory?

A: Our office is located in Hangzhou, and factory is in Yangzhou. You can fly to Shanghai Hongqiao airport or Pudong airport. We can pick you up from the airport or your hotel. Welcome to visit us!

Q3: What information is necessary in a RFQ of conveyor?

A: – conveyor type, roller/belt/sorting?… – Length * width*height of the conveyor – unit weight of conveying item – packing manner of conveying item – other customized requests

Q4:How to place an order to us ?

A: Just contact us via TraderManager, E-mail, Skype, WhatsApp or telephone to confirm the product, Wire the deposit by T/T, then we will start to design and manufacture…

Q5 : What is the payment term?

A: 40% T/T deposit and 60% T/T balance payment before shipping. For big value, we also can accept L/C.

Q6:How long is the delivery time?

A: About 20- 40 working days. The customize solution may need 60days

Q7 : What is the guarantee and service of machine ?

A: One year free warranty, life-long maintenance. We can provide free high quality service on-line, email, Tel…we also can provide door to door service, this is paid service.

Q8 : How many staff of your factory?

A: There are 1000+ peoples, including 100+ engineers.