High quality black vanilla beans with reasonable price and fast delivery !!

Packed in bags of 5kg each. It is then packed into boxes that are 25kg each (5 x 5kg vacuum bags per box)

Shipping via Kualanamu International Airport

STANDART OPERATING PROCEDURE

We started our business by planting and local trade of Vanilla beans since 2005. We then expanded our business range by establish a company PT. Sumatra Herbal Alami to export our Vanilla beans directly to US, European Community and some Asian market.

We believe the heart of our business depends on agricultural production. Portanto, we always provide education and training programs to our vanilla farmers community spread over 4 major islands in Indonesia (Sumatra, Java, Sulawesi and Irian Jaya) in order to achieve the quality needed by our importers.

Q: Você é uma empresa comercial ou fabricante ?
UMA: Nós somos fábrica.

Q: Quanto tempo é o seu tempo de entrega?
UMA: Geralmente é 2-7 days if the goods are in stock. or it is 10-20 dias se as mercadorias não estiverem em estoque, é de acordo com a quantidade.

Q: Você fornece amostras ? é grátis ou extra ?
UMA: Sim, we can provide some free sample, but the shipping cost should be on the customers’ account. You can either pay us the shipping cost or arrange a courier to collect the samples.

Q: How to confirm the Product Quality before placing orders?
UMA: By sending you our available samples.Or if you have special requirement on the goods, we can prepare samples according to your requirement and send to you for your confirmation.

Q: What’s the MOQ?
UMA: MOQ starts from 1kg.

Q: Is there any discount?
UMA: Sim, for larger quantity, we always support with better price.

Q: How do you treat quality complaint?
A.All our products are strictly tested by our QC, and confirmed by QA; unqualified material will not be released to customer. In case any quality problem is confirmed to be caused by us, we will replace the goods or refund your payment immediately.

Q: How to place order and make payment?
UMA: You can send our your Purchase order(if your company has), or just send a simple confirmation by email or by TradeManager, and we will send you Proforma Invoice with our bank details for your confirmation., then you can make payment accordingly.